Tenant Portal

Current Tenants:

For additional information about your lease, contact the Kristalli Property Management Office at

 (210) 954-1797 or [email protected]

Prospective or New Tenants

The first thing to know about this process is that every company or property manager does it differently. Unfortunately there is no uniform set of requirements or criteria for a rental application. Some companies are very strict, others are very lenient, and others still leave it up to the discretion of individual owners as to how rigorous the screening process should be. Items that are commonly considered as a determining factor on rental applications are credit, income, rental history, and criminal history. If you have a concern about yourself in one of these areas in general, applications must also be completed for any resident over the age of 18. Even if they aren’t going to be responsible for payment of the rent.

Application Process: When applying for a property, having your paperwork in order is critical. Most leasing companies will not even begin processing an application until ALL of the required documents have been received. If you are looking at renting a property managed by another company, please remember that each management company has its own unique set of requirements, so be sure to call and ask for clarification.

Pets: Some owners have strict regulations about pets. Sometimes there is a weight restriction or quantity restriction. Or breed restriction (including a common restriction or ban on aggressive breeds). Some will require an extra deposit, likely not refundable. Others will require extra rent. It is important to be up front and honest about your pets.

Monies: Many times money, especially for security deposit and first month’s rent, will be required to be paid in certified funds. This would include cashier’s check, money order, or verified wire transfer.


Move-In Condition: One of the most important things you can do upon moving into a rental property is to complete the inventory and condition report form given to you with your lease as soon as possible (and within the timeframe allowed in your lease). This sets the record for any damages (no matter how minor) to the property when you move in so that you cannot be penalized or charged for their repair when you move out. Completing this form accurately and quickly helps solve a lot of frustrations and confusion many tenants face at the end of their lease.

Repairs: The Texas Property Code has a clear set of guidelines as to what repairs are required by law. We do our best to encourage our owners to respond to reasonable repair requests in order to keep good tenants happy and their properties well maintained. We will respond to all repair requests (and they must be in writing) in a timely manner and to keep everyone up to date on the status of ongoing repairs. Tenants are NOT permitted to have repairs done to the properties without owner consent.

Inspections: Our management team conducts regular inspections of both the interior and exterior of the properties we manage. This is a great time to get to know the staff better, report in on the operation of all systems of the house you’re renting, and ask any questions about the home or your lease that you may have forgotten to ask other times.

Security Deposit:

When it comes time for you to move out of a property, we have 30 days from the date you hand over the keys and provide your forwarding address to return your security deposit, or what remains of your deposit and an itemized list of any deductions. Owners/property managers cannot deduct for normal wear and tear items, but can deduct for any other damages.


Biggest Tip: Honest, timely communication is key. We’re people too and our job is not to create conflict or frustration. Our job is to make sure the owner’s interests and home are protected. And one of the best ways to do this is to keep well qualified tenants happy. Don’t put off bad news. It is better to get it over with and keep us informed of what is happening so we can prepare or offer some alternative solutions

Contact one of our elite leasing agents today to check out available San Antonio area rentals and find your home today!

Get in Touch.

To contact us online, please use the form below.